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#109 Layer up
I've done this 1 time
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#061 Speak rather than email
I've done this 2 times and posted 1 thing
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#121 Stop junk mail
I've done this 1 time
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#072 Lose the plastic cup
I've done this 1 time
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#105 Switch things off when you leave the room
I've done this 1 time
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Timeline
Its even good excercize
Not only is it good to have face to face conversations - the act of getting up from your desk and walking to the adjacent cubicle is good for your health. You can always follow up with an email to document a conversation and this way you can check that you understand and iron out any issues rather than setting them in electronic format for all history...People can tell
Not only smiling can be heard on the phone but other actions as well. When I worked in Japan we would bow when on the phone... people could tell if you were actually bowing on the phone, honest. So smiling and sitting up makes the person you are talking to feel they are important - its good customer service and is like a random act of kindness that they might not even realize.